Refund policy
We hope you’re happy with your TLANT order. If something isn’t right, we’re here to help.
This policy applies to consumers ordering through our webshop. Different terms may apply to professional customers.
Changed your mind?
You can request a return within 30 days after receiving your order.
During the first 14 days, you have the legal right to cancel your purchase without giving a reason. We voluntarily extend this return period to 30 days.
For returns requested after the first 14 days, products must be unopened, unused, in their original packaging, and suitable for resale.
To request a return, email breakfast@tlant.nl with your name and order number. We will send you the return instructions.
After letting us know, please return the products within 14 days.
Food products and other exceptions
Some products cannot be returned, including:
- products that can spoil or expire quickly;
- opened food products;
- sealed products that cannot be returned for health or hygiene reasons once opened; and
- personalised or custom-made products.
Sale items have the same return rights as regularly priced products.
These exceptions do not apply if a product is damaged, defective, unsafe, or incorrectly delivered.
Return costs
If you have changed your mind, the return shipping costs are your responsibility.
If we sent you a damaged, defective, or incorrect product, we will cover the reasonable return costs where a return is needed.
Something wrong with your order?
Please check your order when it arrives. If a product is damaged, defective, unsafe, or incorrect, email us at breakfast@tlant.nl as soon as possible.
Please include your order number and, if possible, a photo of the product and packaging. We will arrange an appropriate solution, such as a replacement or refund.
Refunds
We will refund you using your original payment method.
For returns made within the legal 14-day withdrawal period, we will process your refund within 14 days after you notify us. We may wait until we have received the products back or you have provided proof of return.
If you return your entire order, we will also refund the cost of our standard delivery option. Extra costs for express or other premium delivery options are not refunded.
For returns made under our voluntary 30-day policy, we will issue the refund after receiving and checking the products.
Your bank or payment provider may need a few additional days to process the refund.
Need help?
Contact us at:
TLANT Nederland B.V.
Helftheuvelweg 11
5222 AV ’s-Hertogenbosch
The Netherlands
You may use our model withdrawal form to cancel your purchase, but an email is also sufficient.
For broader concerns about our conduct, supply chain, or impact on people or the planet, please visit our Grievance and Feedback page.