Help Center

Drop us a line

Contact information

TLANT Farm Bakery & Kitchen
Postbus 75536
1070 AM Amsterdam

+31 (0) 85 401 5149
customerservices@tlant.nl

General

We currently accept credit cards (Visa, Mastercard, American Express), iDeal, Bancontact, and PayPal as payment methods in our online store.

Shipping

Our team prepares and ships all orders within 24 hours of placement.

The delivery times for our in-stock products may vary depending on the destination. Here's a breakdown:

  • For orders within The Netherlands, you can expect delivery on the next business day, excluding Sundays and holidays.
  • For orders destined for Belgium, France, and Germany, delivery typically takes around 48 hours, excluding Sundays and holidays.
  • If you reside in a location other than the aforementioned countries, the estimated delivery time for in-stock products is within 7 days.
  • Please note that these timeframes are approximate and subject to factors such as courier services and local customs processes. Rest assured, we strive to deliver your order as fast as possible.

We currently ship to most EU countries. If you are located outside of these countries but would like to order our products, please reach out to us. Our team will be happy to assist you and explore possible options for international delivery.

After your order is shipped, you will receive an email with a track and trace code. This code will enable you to monitor the progress of your shipment and stay updated on its status.

Shipping prices are determined based on your shipping location and the size of your order.

To provide convenience, we have placed a shipping estimator in your cart. This enables you to easily view the available shipping options along with their respective prices.

Subscriptions

By creating a subscription, you'll enjoy a range of benefits, including convenience, savings, and a seamless shopping experience. You'll receive regular deliveries of your favorite food items without the hassle of placing individual orders each time. Subscribers also receive exclusive discounts, promotions, and personalized recommendations.

Absolutely! We recognize that every customer has unique preferences. You can easily customize your subscription by selecting the products, quantities, and delivery frequency that best suit your needs. Our subscription platform offers flexibility and control, ensuring you get exactly what you want, when you want it.

Managing your subscription is simple. Once you've subscribed, you can easily modify your subscription details, such as the products, quantities, and delivery schedule, through your online account. You can also pause, skip, or cancel a shipment if needed. Our user-friendly interface makes it convenient for you to adjust your subscription at any time.

Absolutely! We understand that circumstances may change, and you may need to cancel your subscription. You have full control over your subscription and can cancel it at any time without any hidden fees or commitments. Simply log into your account and follow the cancellation process, or reach out to our customer support team for assistance.

We understand that plans can change. If you need to skip a delivery or update your delivery address, simply log into your account and make the necessary changes prior to the scheduled shipment. Our subscription platform allows for flexibility and customization, so you have the freedom to adapt your subscription to your needs.

No, there is no minimum commitment period for our subscriptions. You have the freedom to subscribe and unsubscribe as per your convenience. Our aim is to provide a flexible and delightful shopping experience, without any long-term obligations.

While most discount codes and promotions can be applied to your subscription, please note that not all codes are eligible. However, you will automatically receive a 15% discount on your subscription, providing great savings on your regular deliveries. Keep an eye on our website, newsletters, or social media channels for exciting deals to enhance your subscription experience.

Returns & Refunds

Our return policy offers you the convenience of requesting a return within 30 days from the date of receiving your item. To qualify for a return, please ensure that the item remains in its original condition, and in its original packaging. It should be unopened and unused. Additionally, kindly provide the receipt or proof of purchase (order number) along with your return request.

Please note that sale items and gift cards are non-returnable and cannot be accepted for return. We apologize for any inconvenience this may cause.

Initiating a return is a straightforward process. Simply reach out to us, and our dedicated team will assist you further. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please keep in mind that we do not accept items sent back to us without prior return authorization. For a smooth and hassle-free return experience, please ensure to contact us first.

Your satisfaction is our top priority, and we apologize for any inconvenience caused. If you receive a defective, damaged, or incorrect item, we kindly ask you to carefully inspect your order upon delivery. Should you notice any issues, please reach out to us immediately here. Our team will promptly assess the situation and take the necessary steps to rectify the problem, ensuring your satisfaction with your purchase.

Upon receiving and inspecting your return, we will promptly notify you regarding the approval of your refund. If your refund is approved, it will be processed automatically through your original payment method. Please keep in mind that the timeframe for your bank or credit card company to process and post the refund may vary. We appreciate your patience in allowing sufficient time for the refund to be reflected in your account.