Help Center

We currently accept credit cards (Visa, Mastercard, American Express), iDeal, Bancontact, and PayPal as payment methods in our online store.

We aim to ship your TLANT order the same day, and deliver it in the following timeframes:

• The Netherlands: Within 1-2 days.
• Belgium, France, and Germany: Within 2-3 days.
• Other locations: Within 7 days, depending on local customs and courier services.

Delivery times are estimates and may vary, especially during busy periods at our facility or the post office, potentially causing delays of 1-2 days or longer. The latest estimates will be shown during checkout and through our shipment calculator on the cart page.

We currently ship to most EU countries. If you are located outside of these countries but would like to order our products, please reach out to us. Our team will be happy to assist you and explore possible options for international delivery.

After your order is shipped, you will receive an email with a track and trace code. This code will enable you to monitor the progress of your shipment and stay updated on its status.

Enjoy free, fast shipping on all orders over €39.

For orders below this value, shipping costs are calculated based on the destination and order details. These prices start at €2,95. These options are displayed during the checkout process, before payment, for your convenience.

To get a quick shipping estimate before finalizing your purchase, feel free to use our shipment calculator on the cart page.

Our return policy offers you the convenience of requesting a return within 30 days from the date of receiving your item. To qualify for a return, please ensure that the item remains in its original condition, and in its original packaging. It should be unopened and unused. Additionally, kindly provide the receipt or proof of purchase (order number) along with your return request.

Please note that sale items and gift cards are non-returnable and cannot be accepted for return. We apologize for any inconvenience this may cause.

Initiating a return is a straightforward process. Simply reach out to us, and our dedicated team will assist you further. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please keep in mind that we do not accept items sent back to us without prior return authorization. For a smooth and hassle-free return experience, please ensure to contact us first.

Your satisfaction is our top priority, and we apologize for any inconvenience caused. If you receive a defective, damaged, or incorrect item, we kindly ask you to carefully inspect your order upon delivery. Should you notice any issues, please reach out to us immediately here. Our team will promptly assess the situation and take the necessary steps to rectify the problem, ensuring your satisfaction with your purchase.

Upon receiving and inspecting your return, we will promptly notify you regarding the approval of your refund. If your refund is approved, it will be processed automatically through your original payment method. Please keep in mind that the timeframe for your bank or credit card company to process and post the refund may vary. We appreciate your patience in allowing sufficient time for the refund to be reflected in your account.