Help Center

We currently accept credit cards (Visa, Mastercard, American Express), iDeal, Bancontact, and Paypal.

Our team prepares and ships all orders within 24 hours of placement.

The delivery times for our in-stock products may vary depending on the destination. Here's a breakdown:

• For orders within The Netherlands, you can expect delivery on the next business day, excluding Sundays and holidays.
• For orders destined for Belgium, France, and Germany, delivery typically takes around 48 hours, excluding Sundays and holidays.
• If you reside in a location other than the aforementioned countries, the estimated delivery time for in-stock products is within 7 days.
• Please note that these timeframes are approximate and subject to factors such as courier services and local customs processes. Rest assured, we strive to deliver your order as fast as possible.

Currently, we offer shipping services to customers residing in The Netherlands, Belgium, France, and Germany. If you are located outside of these countries but would like to order our products, please reach out to us. Our team will be happy to assist you and explore possible options for international delivery.

Once you have placed your order, you will receive an email containing a track and trace code. This code will allow you to monitor the progress of your shipment and keep updated on its current status.

Our return policy offers you the convenience of requesting a return within 30 days from the date of receiving your item. To qualify for a return, please ensure that the item remains in its original condition, and in its original packaging. It should be unopened and unused. Additionally, kindly provide the receipt or proof of purchase (order number) along with your return request.

Please note that sale items and gift cards are non-returnable and cannot be accepted for return. We apologize for any inconvenience this may cause.

Initiating a return is a straightforward process. Simply reach out to us, and our dedicated team will assist you further. Once your return request is approved, we will provide you with a return shipping label and detailed instructions on where and how to send your package. Please keep in mind that we do not accept items sent back to us without prior return authorization. For a smooth and hassle-free return experience, please ensure to contact us first.

Your satisfaction is our top priority, and we apologize for any inconvenience caused. If you receive a defective, damaged, or incorrect item, we kindly ask you to carefully inspect your order upon delivery. Should you notice any issues, please reach out to us immediately here. Our team will promptly assess the situation and take the necessary steps to rectify the problem, ensuring your satisfaction with your purchase.

Upon receiving and inspecting your return, we will promptly notify you regarding the approval of your refund. If your refund is approved, it will be processed automatically through your original payment method. Please keep in mind that the timeframe for your bank or credit card company to process and post the refund may vary. We appreciate your patience in allowing sufficient time for the refund to be reflected in your account.