Complaint or Compliment

Tell us when something's wrong

We want to hear from you. If you have a concern about our conduct, our products, our supply chain, or the impact we have on people or the planet, you can raise it here. This channel is open to everyone: hotel clients, suppliers, employees, partners, and members of the public.

How to reach us

Send your concern to feedback@tlant.nl. You can also write to us at:
TLANT Nederland B.V.
attn. Head of Operations (confidential)
Helftheuvelweg 11
5222 AV 's-Hertogenbosch
The Netherlands

You may raise a concern anonymously if you prefer. 

What happens next

We acknowledge every concern within 5 working days. We investigate and aim to reach a resolution within 60 working days. We communicate the outcome to you once a decision has been made.

Confidentiality and protection

All concerns are treated confidentially. We do not tolerate any form of retaliation against someone who raises a concern in good faith. 

Responsible person

Grievances are managed by Kelly Klawer, Head of Operations. For concerns involving senior leadership, you can contact our independent Whistleblowing Officer: Astrid Hartog (astrid@positivedevelopment.nl).

Full procedure

For more detail on the process, timelines, and your rights, download our Grievance and Feedback Procedure.